Share it on Twitter!


I happen to do job-aids for myself very often. As soon as I formalize a process I think about turning it into a best practice. I keep a journal of everything I do, suffice to go back to the journal and pick the steps (removing the dead ends, wrong tracks and errors of course).

I came across Jyoti’s tweet. Looking into the document I realized that I was asking myself exactly the same questions.

I saw an application of the job aid I was precisely writing.

In fact, no. Needs to be done quickly as an MVP. I searched for various chat bots engine I decided to use “conversational forms”. That’s the same concept as Typeform that appeals to me but with way more flexibility.

It’s a perfect starting point for the designer of the learning-postcards project I’m working one. I always imagined it as an ongoing conversation between the expert, the person holding the knowledge at that time and the system. We expect the expert to have very little knowledge of instructional design and performance support. The assistant is there to guide him and provide this knowledge when he needs it and let him unload this knowledge at once. Very meta, we abstract the need of a learning professional, letting fresh knowledge flow by small burst directly to those who need it.

It’s the first iteration using a rapid design tool which doesn’t need programming. There will be more iterations. It will also grow to encompass the complete design of a learning card.


US Coast Guards – Performance, Training and Education Branch (FC-51)
Coast Guard Force Readiness Command – May 2009 (Link in tweet)

Jyoty Gupta for the encouragement to make this MVP

Bruno Winck – @Kneaver for the design, concept.